.requests-toolbar { flex-wrap: wrap; gap: .5rem; }
.toolbar-filters, .toolbar-view { display: flex; flex-wrap: wrap; gap: .4rem; align-items: center; }
.filter-input { width: 5.5rem; padding: .35rem .5rem; border-radius: 8px; border: 1px solid var(--border); background: var(--surface2); color: var(--text); font-size: .82rem; }
.filter-check { font-size: .82rem; color: var(--muted); display: flex; align-items: center; gap: .25rem; }
.requests-layout { display: flex; gap: 1rem; align-items: flex-start; }
.requests-grid { flex: 1; min-width: 0; }
.requests-grid.compact .req-card { padding: .55rem .7rem; }
.req-detail { width: 300px; flex-shrink: 0; background: var(--surface2); border: 1px solid var(--border); border-radius: 12px; padding: 1rem; max-height: 80vh; overflow-y: auto; }
.req-detail-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: .75rem; }
.req-timeline { margin-top: 1rem; font-size: .82rem; }
.tl-item { padding: .35rem 0; border-bottom: 1px solid var(--border); }
.tl-time { color: var(--muted); margin-right: .35rem; }
.kanban-board { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: .75rem; }
.kanban-col { background: var(--surface2); border-radius: 10px; padding: .6rem; min-height: 120px; }
.kanban-col-title { font-weight: 600; font-size: .85rem; margin-bottom: .5rem; display: flex; justify-content: space-between; }
.req-card.mini { margin-bottom: .5rem; padding: .5rem; }
.check-thumb { max-width: 100%; max-height: 72px; border-radius: 6px; margin: .5rem 0; cursor: pointer; object-fit: cover; }
.check-thumb-wrap { margin: .5rem 0; }
.reject-select { padding: .4rem .6rem; border-radius: 8px; border: 1px solid var(--border); background: var(--surface2); color: var(--text); }
.limit-bar.ok .limit-bar-fill { background: #22c55e; }
.limit-bar.warn .limit-bar-fill { background: #eab308; }
.limit-bar.danger .limit-bar-fill { background: #ef4444; }
.card-priority { width: 80px; vertical-align: middle; }
.mobile-nav { display: none; position: fixed; bottom: 0; left: 0; right: 0; background: var(--surface); border-top: 1px solid var(--border); padding: .35rem; justify-content: space-around; z-index: 100; }
.mobile-nav-item { background: none; border: none; font-size: 1.25rem; padding: .4rem .6rem; cursor: pointer; opacity: .65; display:flex; flex-direction:column; align-items:center; gap:.1rem; min-width:56px; min-height:48px; color:var(--text); }
.mobile-nav-item small { font-size:.62rem; font-weight:600; }
.mobile-nav-item.active { opacity: 1; }
@media (max-width: 900px) {
  .kanban-board { grid-template-columns: repeat(2, 1fr); }
  .req-detail { position: fixed; inset: auto 0 0 0; width: 100%; max-height: 55vh; z-index: 90; border-radius: 12px 12px 0 0; }
  .sidebar { display: none; }
  .mobile-nav { display: flex; }
  body { padding-bottom: 72px; }
}
.history-tabs { position: relative; }
.history-tabs summary { cursor: pointer; list-style: none; padding: .65rem .9rem; color: var(--muted); }
.history-tabs[open] { display: flex; gap: .35rem; }
.mobile-more-grid { display: grid; grid-template-columns: 1fr 1fr; gap: .65rem; }
.mobile-more-card { width: min(420px, calc(100vw - 2rem)); }
@media (max-width: 600px) {
  .kanban-board { grid-template-columns: 1fr; }
}
/* Operator appeals messenger */
.op-appeal-settings {
  display: grid;
  grid-template-columns: minmax(260px, 1fr) minmax(420px, 1.2fr);
  gap: 10px 24px;
  align-items: center;
  margin-bottom: 16px;
}
.op-appeal-settings h2 { margin: 0 0 6px; font-size: 17px; }
.op-appeal-settings p { margin: 0; color: var(--text-muted); font-size: 13px; line-height: 1.45; }
.op-appeal-settings > small { grid-column: 1 / -1; color: var(--text-muted); }
.op-appeal-settings-controls { display: grid; grid-template-columns: minmax(180px, 1fr) auto auto; gap: 8px; }
.op-appeal-settings-controls input,
.op-appeal-toolbar input,
.op-appeal-toolbar select,
.op-appeal-compose textarea {
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--surface-2, var(--card-bg));
  color: var(--text);
  padding: 10px 12px;
}
.op-appeal-messenger {
  display: grid;
  grid-template-columns: minmax(285px, 340px) minmax(0, 1fr);
  min-height: 610px;
  height: calc(100vh - 285px);
  border: 1px solid var(--border);
  border-radius: 16px;
  overflow: hidden;
  background: var(--card-bg);
}
.op-appeal-list-pane { min-width: 0; border-right: 1px solid var(--border); display: flex; flex-direction: column; }
.op-appeal-toolbar { padding: 12px; border-bottom: 1px solid var(--border); display: grid; gap: 8px; }
.op-appeal-list { overflow-y: auto; flex: 1; padding: 8px; }
.op-appeal-item {
  width: 100%;
  display: grid;
  gap: 7px;
  padding: 12px;
  margin: 0 0 6px;
  border: 1px solid transparent;
  border-radius: 12px;
  background: transparent;
  color: var(--text);
  text-align: left;
  cursor: pointer;
}
.op-appeal-item:hover { background: color-mix(in srgb, var(--accent) 7%, transparent); }
.op-appeal-item.active { border-color: color-mix(in srgb, var(--accent) 45%, transparent); background: color-mix(in srgb, var(--accent) 11%, transparent); }
.op-appeal-item-top, .op-appeal-item-meta { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.op-appeal-item-top b { font-size: 13px; }
.op-appeal-item-problem { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-size: 13px; }
.op-appeal-item-meta { color: var(--text-muted); font-size: 11px; }
.appeal-state { font-style: normal; font-size: 11px; font-weight: 700; border-radius: 999px; padding: 4px 8px; white-space: nowrap; }
.appeal-state.open { color: #f59e0b; background: rgba(245,158,11,.14); }
.appeal-state.in_progress { color: #60a5fa; background: rgba(59,130,246,.14); }
.appeal-state.resolved { color: #34d399; background: rgba(16,185,129,.14); }
.op-appeal-chat-pane { min-width: 0; min-height: 0; height: 100%; overflow: hidden; }
.op-appeal-empty { height: 100%; display: grid; place-content: center; text-align: center; color: var(--text-muted); }
.op-appeal-empty span { font-size: 42px; }
.op-appeal-empty h2 { margin: 12px 0 4px; color: var(--text); }
.op-appeal-empty p { margin: 0; }
#op-appeal-active { height: 100%; min-height: 0; overflow: hidden; display: grid; grid-template-rows: auto auto auto minmax(160px, 1fr) auto; }
#op-appeal-active.hidden { display: none; }
.op-appeal-chat-head { padding: 14px 18px; border-bottom: 1px solid var(--border); display: flex; justify-content: space-between; gap: 16px; align-items: center; }
.op-appeal-chat-head div { display: grid; gap: 3px; }
.op-appeal-chat-head span { color: var(--text-muted); font-size: 12px; }
.op-appeal-case-info { display: grid; grid-template-columns: 150px 180px minmax(200px,1fr); gap: 12px; padding: 12px 18px; border-bottom: 1px solid var(--border); }
.op-appeal-case-info div { display: grid; gap: 3px; min-width: 0; }
.op-appeal-case-info span { color: var(--text-muted); font-size: 11px; text-transform: uppercase; }
.op-appeal-case-info b { font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.op-appeal-result { margin: 12px 18px 0; padding: 12px 14px; border: 1px solid rgba(16,185,129,.3); border-radius: 10px; background: rgba(16,185,129,.08); }
.op-appeal-result p { margin: 6px 0; }
.op-appeal-result small { color: var(--text-muted); }
.op-appeal-messages { min-height: 0; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 10px; }
.op-appeal-message { align-self: flex-start; max-width: min(76%, 680px); padding: 10px 12px; border-radius: 4px 14px 14px; background: var(--surface-2, rgba(255,255,255,.06)); }
.op-appeal-message.mine { align-self: flex-end; border-radius: 14px 4px 14px 14px; background: color-mix(in srgb, var(--accent) 20%, var(--card-bg)); }
.op-appeal-message b { display: block; font-size: 11px; color: var(--accent); margin-bottom: 4px; }
.op-appeal-message p { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.4; }
.op-appeal-message time { display: block; text-align: right; margin-top: 5px; color: var(--text-muted); font-size: 10px; }
.op-appeal-compose { position: relative; z-index: 2; min-height: 67px; padding: 12px; border-top: 1px solid var(--border); display: grid; grid-template-columns: 1fr 42px auto; gap: 8px; align-items: end; background: var(--card-bg); }
.op-appeal-compose textarea { resize: none; min-height: 42px; max-height: 120px; }
.op-appeal-attach{height:42px;display:grid;place-items:center;border:1px solid var(--border);border-radius:10px;background:var(--surface-2,var(--card-bg));cursor:pointer;font-size:18px}.op-appeal-attach input{display:none}.op-appeal-attach.has-file{border-color:#34d399;color:#34d399}.op-appeal-attachment{display:block;margin-top:7px;border:1px solid var(--border);border-radius:9px;padding:8px;background:rgba(0,0,0,.08);color:var(--text);text-align:left;cursor:pointer;max-width:100%}.op-appeal-attachment img{display:block;max-width:260px;max-height:180px;border-radius:7px;margin-bottom:6px;object-fit:contain}.op-appeal-attachment span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.op-appeal-attachment small{color:var(--text-muted)}

@media (max-width: 900px) {
  .op-appeal-settings { grid-template-columns: 1fr; }
  .op-appeal-settings > small { grid-column: auto; }
  .op-appeal-messenger { grid-template-columns: 1fr; height: auto; min-height: 0; overflow: visible; }
  .op-appeal-list-pane { border-right: 0; border-bottom: 1px solid var(--border); max-height: 360px; }
  .op-appeal-chat-pane { min-height: 560px; overflow: hidden; }
  .op-appeal-case-info { grid-template-columns: 1fr 1fr; }
  .op-appeal-case-info div:last-child { grid-column: 1 / -1; }
}

@media (max-width: 560px) {
  .op-appeal-settings-controls { grid-template-columns: 1fr 1fr; }
  .op-appeal-settings-controls input { grid-column: 1 / -1; }
  .op-appeal-message { max-width: 90%; }
  .op-appeal-compose { grid-template-columns: 1fr; }
}